Privacy Policy

1. Introduction

Alotek Shelters Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website alotekshelters.co.uk or use our services.

Company Details:
Alotek Shelters Ltd
Plantation Road, The Old Garage
Ormskirk, Lancashire L40 8JT
Company No: 13430803
Email: info@alotek.co.uk
Phone: 01704 547 321

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or site survey
• Contact us through our website forms
• Subscribe to our newsletter or communications
• Call or email us directly

This information may include:

• Name and job title
• Email address
• Phone number
• Company/organization name
• Postal address
• Project details and requirements

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Date and time of visit

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide our services: Process quote requests, arrange site surveys, and deliver products
• To communicate with you: Respond to inquiries, provide project updates, and send confirmations
• To improve our website: Analyze usage patterns to enhance user experience
• To market our services: Send newsletters and promotional materials (with your consent)
• To comply with legal obligations: Maintain records as required by law
• To protect our rights: Prevent fraud and ensure website security

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information and improve our website. Cookies are small data files stored on your device.

4.1 Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
• Functional Cookies: Remember your preferences and settings

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers: Third parties who assist in operating our website, conducting business, or servicing you (e.g., email marketing platforms, payment processors)
• Subcontractors: Installation partners and suppliers involved in delivering your project
• Legal authorities: When required by law or to protect our rights
• Business transfers: In connection with any merger, sale, or acquisition of our business

All third parties are required to maintain the confidentiality and security of your personal information.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure servers and databases
• Regular security audits
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Data Protection Rights (UK GDPR)

Under UK data protection law, you have the following rights:

• Right to access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data in certain circumstances
• Right to restrict processing: Request limitation on how we use your data
• Right to data portability: Request transfer of your data to another organization
• Right to object: Object to processing of your personal data
• Rights related to automated decision-making: Not be subject to automated decisions

To exercise any of these rights, please contact us at info@alotek.co.uk. We will respond to your request within one month.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typical retention periods include:

• Quote requests: 2 years from last contact
• Customer records: 7 years after project completion (for accounting and legal purposes)
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months (Google Analytics default)

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website and services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

11. International Data Transfers

Your information is primarily processed in the United Kingdom. If we transfer your data outside the UK, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

14. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):